Vacancies

TO APPLY: Email info@amazonadventure.co.uk with your CV and/or a brief description of why you’d like to apply.

Job Description

We are looking for Amazon Adventure Assistants to assist in the effective running of Amazon Adventure and the smooth and successful running of the section area that is assigned to them within each session, ensuring a safe and fun environment for all our customers.

Specific Areas of Responsibility

General

• Dealing with members of the public always ensuring good customer service skills
• Assisting and/or hosting birthday parties and events ensuring we meet customer expectations
• Maintaining neat and tidy workspaces including the staff room and service areas
• Looking for new ways to improve on company policies and standards
• Feedback any customer comments
• Assist in identifying own training and development needs
• Always adhering to company policies and, if required, requesting a Manager in instances where a customer questions or challenges a policy

Cleaning

• General but thorough cleaning of Amazon Adventure including, hoovering, clearing and cleaning tables, washing up, loading and unloading the dishwasher, clearing foam balls and returning them to the frame, cleaning toilets
• Ensuring soap, toilet rolls, and other cleaning stock is replenished where necessary
• Collecting rubbish including the office and staff areas

Admissions

• Welcome customers ensuring a smooth and efficient entry
• Competent using the booking software and system
• Checking memberships are valid via the till system software and being vigilant checking membership photos match
• Answering telephone enquiries
• Handling the lost property system
• Checking and replying to email enquiries ensuring the implemented email system is followed to avoid duplicated replies or crossover

Health and Safety

• Complete health and safety checks on play frame and play areas as laid out on the Daily Check List and report any findings that require attention or maintenance
• Complete frame cleaning checks to a high standard as laid out on the cleaning check list and report any findings that require attention

Catering

• Receiving, recording and putting deliveries away

• Labelling and dating food ensuring accuracy at all times
• Adhering to all H&S laws relating to food handling
• Serving hot/cold drinks and snacks at the servery
• Preparing hot and cold food, always complying with Food Safety laws and systems
• Checking and recording food temperatures as set out on check list
• Checking and recording fridge and freezer temperatures as set out on check list
• Ensuring general tidiness of the catering areas and replenishing stock where necessary
• Ensuring correct stock rotation so that food is used within date
• Perform any necessary cleaning of catering equipment and surfaces

Company Expectations

• Accurate time keeping
• Conscientious and positive outlook and attitude to work and the responsibilities of the job and the team
• Flexible attitude to different sections
• High standards of customer care at all times
• Accuracy when working on tills
• High standards of appearance whilst wearing Amazon Adventure uniform, including a visible name badge, along with high standards of personal hygiene and cleanliness
• Vigilance in observing and reporting any suspicious or unwelcomed behaviour
• Attending any appropriate training courses

Email info@amazonadventure.co.uk with your CV and/or a brief description of why you’d like to apply.